Guidease Refund Policy
Effective as of 25-05-2023
At Guidease, we aim to deliver reliable, high-quality service every time. We understand that things don’t always go as planned. This policy explains when you may be eligible for a refund and how we handle such requests, in compliance with RBI regulations. All transactions are processed in Indian Rupees (INR).
1. Eligibility for Refunds
You may be eligible for a full or partial refund under the following conditions:
- A technical issue on our end prevents access to the service.
- You were charged more than once for the same service (duplicate payment).
- The service was not delivered as described due to an error or failure on our part.
Refunds will not be issued for:
- Change of mind after purchase.
- Dissatisfaction based on subjective preferences (e.g., content style), unless the service was not delivered as promised.
- User error (e.g., incorrect booking details or wrong selection during purchase).
2. Refund Request Timeframe
Refund requests must be submitted within 24 hours of the original transaction. Requests received after this window may not be eligible.
3. How to Request a Refund
To request a refund, email us at office@guidease.site with the following details:
- Full name and email used for the transaction
- Transaction ID or payment receipt
- Reason for the refund request
Our support team will review your request and respond within 3–5 business days.
4. Resolution Options
Depending on the issue and your eligibility, we may offer:
- A full refund (processed in INR to your original payment method)
- A partial refund
- Credit for future services
- A reschedule of your booked service
All approved refunds will be processed to your bank account within 5 to 7 working days.
5. Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback. Filing a chargeback without first attempting resolution through our team may result in account restrictions or suspension from using Guidease services.
